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We aim to respond within four hours during our published service windows. Requests received outside those hours are reviewed in the next service window. A request does not guarantee availability.

Submitting a request sends an acknowledgment; it does not reserve the vehicle. We review the itinerary, send an itemized quote, record your acceptance of that exact version, and then issue written confirmation. Quote acceptance alone does not hold time.

Mon–Fri 5:30 PM–12:00 AM the following day; Sat–Sun 4:00 AM–1:00 AM the following day. Outside these windows, request an availability review. Allow at least one hour before pickup, or four hours when requesting a child seat. Hourly service has a three-hour minimum and is offered in three- to eight-hour blocks.

The EV9 has six seats including the driver: one front passenger seat and two rear rows of two. We accept up to five guests without luggage, or up to four guests with luggage so space can be made for bags. Actual luggage size and child-seat needs are reviewed before confirmation.

Use the private link in your acknowledgment or quote to request an amendment, or contact us directly. Changes require owner approval and may change the fare or availability. Material changes create a revised quote and require renewed acceptance. A return journey has its own pickup time and locations; hourly return travel must fit within the reserved block.

Cancel at least 24 hours before pickup without a cancellation charge. Cancellation 2–24 hours before pickup may incur 50% of the reserved fare; less than two hours before pickup or a no-show may incur 100%. Any non-recoverable third-party charges are disclosed in your quote. If Northstar Drive cancels, prepaid charges for the cancelled service are refunded.

Share your airline and flight number when known, and contact the driver promptly when a flight changes. Airport pickup timing is based on the actual arrival time agreed with the driver. We review substantial delays against other commitments; continued availability cannot be guaranteed. Any revised arrangements or costs are agreed with you.

Standard pickups include 15 minutes of waiting. Airport arrivals include 45 minutes after the actual arrival time agreed with the driver. Additional waiting is $95 per hour in 15-minute increments, subject to availability. Contact us promptly about flight delays. A no-show may be recorded after 30 minutes at a standard pickup or 60 minutes for an airport arrival, following reasonable attempts to contact the guest.

Hourly waiting is included within the reserved block. Extra time beyond that block is subject to driver availability and charged at $95 per hour in 15-minute increments. Material changes or extra stops may require a revised quote.

Your quote states the payment method and any deposit required. Unless your quote specifies otherwise, the balance is due before pickup. Payment is arranged directly; this website does not collect card details. Cancellation charges are reviewed and arranged manually, never automatically charged by this website.

Your quote itemizes the reserved service and any agreed tolls, parking, airport charges, waiting or extras. Gratuity is optional and is not added automatically. Quote validity is shown on each offer. The written terms attached to the quote govern that itinerary.

One child seat is available by prior arrangement. Suitability must be checked with the responsible adult. Please describe access needs before booking. Vehicle seating, entry height, storage space and assistance requirements must be reviewed personally; do not assume the vehicle supports every mobility aid.